United Way’s 211 Helpline of the Hudson Valley completed the Alliance of Information and Referral (AIRS) Accreditation Program, which is specifically for programs engaged in the specialized field of Information and Referrals (I&R). The accreditation process measures an agency’s organizational compliance with expected practices within the field.
“We are appreciative of the accreditation process as it allowed us to review and update our policies and procedures, and to receive valuable feedback from the accreditation reviewer,” said Chief of Information and Referral Officer Lini Jacob. “It is the best way to demonstrate the overall aspect and efficacy of an I&R service.”
AIRS accreditation provides objective evidence of achievement in areas of service delivery, resource database, cooperative relationships, disaster preparedness, and organizational effectiveness. The accreditation lasts for five years. Having AIRS accreditation validates 211 Hudson Valley’s efficiency and effectiveness as an organization.
“The Hudson Valley 2-1-1 team is proud to have earned AIRS accreditation. The quality of service we provide is evident not only from the awards we receive, but by the care, compassion, and support our support demonstrates towards each person who reaches out to us for help,” said Jacob.
2-1-1 helpline offers health and human service information, referral, assessment, and crisis support to help callers find the assistance they need to address the everyday challenges of living. Also, callers can contact the helpline to be given guidance during times of disaster and any other community emergencies. Get in touch with a community resource specialist at any time, open 24/7, 365 days a year by calling 2-1-1 or text your zip code to 898211.
For more information on 2-1-1 helpline offers and to learn more about 2-1-1, visit https://www.211hudsonvalley.org/